Returns & Refunds

At Kensington Florist, your satisfaction is our priority. We take great care in handcrafting every floral arrangement, but if you are not completely happy with your purchase, please read our policy below.

🌸 Returns

Due to the perishable nature of flowers, we do not accept returns on floral products unless they arrive damaged or not as described.

If your flowers arrive damaged or with a noticeable quality issue, please contact us within 24 hours of delivery with a photo of the product and your order details.

πŸ’ Refunds

Once we receive your claim and verify the issue, we will offer a replacement arrangement or issue a refund based on your preference.

Refunds will be processed using the original payment method and may take 5-7 business days to appear on your statement.

🚚 Delivery Issues

If your order is delayed or not delivered as scheduled due to circumstances beyond your control, please contact us immediately so we can resolve the issue promptly.

❓ How to Contact Us

For any concerns about your order, please reach out to our customer service team via:

  • Email: [insert email]

  • Phone: [insert phone number]

  • Contact Form: [link to Contact Us page]

We’re here to ensure you have the best experience with Kensington Florist.